How to Find a Trustworthy HVAC Company in Pleasanton & Fresno
When your furnace stops working or your AC breaks down, who do you call? Choosing the right HVAC company isn’t just about picking the first company in search results. You want to find a company with a reputation built on consistency, reliability and integrity.
This article will provide key identifiers to look for when searching for heating or air conditioning services in Pleasanton or Fresno so you’re confident with the company you’re inviting into your home.
Check Online Reviews & Ratings
Before hiring any HVAC company, check their online reviews on platforms like Google or Yelp. A reputable company will have a high number of positive reviews highlighting quality service, fair pricing, and professionalism.
What to Look For:
Consistent reviews of positive experiences
Reviews that detail the entire journey, from booked appointment to follow ups
How the company responds to reviews, good or bad
Art’s Heating & Cooling is proud of our perfect 5-Star reviews across all platforms!
Ask for Local Recommendations
Online reviews are great, but feedback from a family member or neighbor is even better! Here are a few key questions to consider when asking a previous customer about their experience.
Was the work completed on time and within budget?
Did the technicians show the results of diagnostics and educate you on ALL available options?
Were there any hidden costs or aggressive sales tactics?
More and more frequently, there are stories of companies recommending unit replacements without proper diagnosis. If your heater or air conditioner breaks down, our technicians will perform a thorough evaluation of the issue and review the results and recommendations with you. We want you to feel educated and comfortable with the recommendations as a result of our transparency.
Verify Licensing, Insurance, and Affiliations
Proper Licensing and insurance is required in the state of California for any contractor to legally perform HVAC services. These documents, along with additional affiliations, protect homeowners by guaranteeing that the company possesses the necessary skills & knowledge to perform work safely and properly.
Also Look For:
EPA-certified technicians
Accreditation with the local guides or certification boards, like Diamond Certified or Pearl Certified
Manufacturer certifications from brands like Carrier or Lennox
At Art’s Heating & Cooling, our technicians are NATE-certified, EPA-Certified and undergo continuous training to stay updated with industry standards.
Avoid Companies That Give Estimates Over the Phone
An honest HVAC company will always perform an in-home inspection before providing a price estimate. If a company offers a quote over the phone without seeing your system, that’s a red flag.
Why? Every home’s HVAC system is different, and factors like ductwork, insulation and system age are factors in determining the extent of repairs or installations. In Pleasanton and Fresno, we take our time to inspect your unit, thermostat and ventilation before making any recommendations so you get the most out of your HVAC system.
Look Beyond the Lowest Bid
Everyone wants a good deal, but “you get what you pay for” when you’re going for the lowest cost. Cheap services often come with:
Unlicensed or inexperienced technicians
Low-quality repairs, installation and customer service
Hidden fees that show up later
Instead, look for fair pricing with transparent quotes and request detailed diagnostics. A trustworthy company will break down costs and explain why certain services are needed.
Ensure They Offer Warranties & Maintenance Plans
A professional HVAC company will stand by their work with warranties and maintenance agreements. This ensures long-term reliability for your heating and air conditioning system.
Look For:
Manufacturer warranties on equipment
Workmanship guarantees on installations
Preventative maintenance plans for long-term system performance
Art’s Heating & Cooling offers labor and parts warranties & maintenance plans for homeowners in Pleasanton and Fresno. We’ll even remind you of upcoming service reminders to keep your system running efficiently during the peak seasons.
Communication & Customer Service
A good Heating & Air Conditioning company prioritizes customer service. From the moment you book the appointment to follow ups on services, they should be professional, courteous, and willing to answer all your questions.
Signs of Excellent Customer Service:
Prompt response times
Clear explanations of services and pricing
Follow-ups to ensure customer satisfaction
At Art’s, it’s not just about repairing, maintaining or installing heating and air conditioning systems. It’s about building trust with homeowners and our community so you know you have someone you can rely on when you need us most.
